The minimum age to attend is 18. You must provide parental consent on our liability waiver.
The Longevity Lab is located on the Ground Floor of the Landmark Building. There is free parking available in the parking lot.
We also have a separate restroom available in the hallway. There are cubbies in the studio to place your belongings.
Please arrive 5 minutes early to set yourself up for success. We will have a 5 minute grace period after the scheduled appointment time.
The Longevity Lab has a strict 12 hour cancellation policy. Cancellation can be made through our app or website. If you cancel before the 12 hour window, there is no penalty and any eligible credits will return to your account. If you cancel within the 12 hour window or do not show up for your reservation, you will forfeit the credit and be charged a fee of $20.
We do not offer freezes or suspensions for membership. If you choose to cancel your membership, send notice to pgh@thelongevity-lab.com at least 30 days prior. Please note that our membership are multi-month commitments, the entirety of the term must be fulfilled or an additional cancellation fee will be incurred. If you have a Founding Membership, you will no longer have access to the Founding Rate if you choose to cancel and rejoin at a later date.
It is the responsibility of the client to notify the instructor of any ailments or injuries that apply. While we do our best to accommodate injuries, we are not medical professionals.
All services sales are final. Retail purchases can be returned back to the original payment method within 14 days of purchase if the item is unwashed, unworn, and unaltered with original hang tags. After 14 days retail purchases can only be returned for equal exchange or a credit on account.
The Longevity Lab is not responsible for lost or stolen items. If you believe you left something behind, please call or email us as soon as possible so we can try to locate the item.
The safety of our staff and clients is our number one priority. The Longevity Lab has a zero tolerance policy for discrimination and harassment. Any allegations of discrimination or harassment will be investigated and addressed immediately by our management team.